The last type of online video is educational video. Unlike the previous types this video doesn't have to be focused as tightly on a specific goal to be successful. These videos don't usually appear on your homepage but instead are placed beyond the landing page for those viewers looking for more information. Educational video exists to educate but can also establish trust in your company brand and a sense of leadership. When users begin to go deeper into everything your site has to offer, educational video can give the information they are searching for while differentiating you from competing businesses.
Educational video can also act as a helper to your customer service team. The visitors can use to these videos to learn everything they need to know about your product or company and will mostly likely come back to you when they are ready to purchase. Using videos as part of your online support can help answer the frequently asked questions your customers might have in a format they are comfortable with. These videos can make a difficult process easy for your viewers by showing a step by step process and at the same time can build a relationship between your site and you visitors.
Unlike the other types of videos, educational videos guidelines for duration and content are pretty lax. It is harder to measure the success of these videos because it will not be based on the number of views like a viral or conversion video. The more important metrics to pay attention to are how many chapters of the video were viewed and how many time does the average viewer watch the video.
Here is an example of an educational video posted on the help section of the Twitter's website. It shows customers how to use the new Tweet button on their websites. Check it out.
References: Sevitt, Daniel "Online Video for Business" ReelSEO. http://www.reelseo.com/types-online-video-business.